Reference

Terms That Govern Your heybali Account

These terms set out what you agree to when you open and use your heybali account — from how deposits via bKash, Nagad, and Rocket are handled to what happens if something goes wrong.

Account EligibilityWallet & Payment TermsAccount Suspension RulesDispute ProcessJurisdiction Notice
heybali Terms That Govern Your heybali Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights

We hold your account data under the terms described here and take steps to keep it secure. You have the right to request a copy of the data we hold, ask us to correct inaccurate details, or close your account at any time through the account settings page. Requests that require identity verification — such as changing your registered wallet number — go through our support team with a one-time PIN sent to your registered mobile number.

Data You Can Request

You can ask for a summary of the personal data tied to your account. Submit the request via live chat or email with your account ID attached.

Account Closure

Close your account from settings at any time. Pending withdrawals to your bKash, Nagad, or Rocket wallet are processed before closure completes.

Security Practices

Account access uses OTP verification on login from a new device. We do not store your wallet PIN — that stays between you and your payment provider.

Dispute Resolution

Raise a formal dispute through support with your transaction reference. We aim to acknowledge terms-related disputes and begin review promptly.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute about an account action taken under them, our support team handles terms-related queries directly. Bring your account ID and the relevant transaction reference so we can resolve it without back-and-forth.

Live Chat Open the chat widget from any page on heybali. Terms and account queries are handled by the same team as payment support.
Email Support Send a detailed message to our support address with your account ID. We respond to terms disputes and account-action queries in writing.
Help Centre The help centre at heybali covers common terms questions — account closure, wallet limits, and what triggers a suspension review.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering eligibility, wallet rules, account actions, and how to push back if something does not look right.

Eligibility depends on your local law and the regions heybali currently serves. You confirm eligibility when you create your account. We do not accept accounts from regions where access is not permitted.

We post updates here before they take effect. Continuing to use your account after the effective date means you accept the revised terms. You can close your account if you do not agree.

If a suspension is under review, withdrawals are paused. Once the review concludes, funds not subject to a forfeiture decision are returned to your registered wallet — bKash, Nagad, or Rocket.

Contact support via live chat or email with your account ID and the relevant transaction reference. Terms disputes are handled in writing so there is a clear record for both sides.

No. These terms allow one account per person. Operating multiple accounts is a breach of terms and may result in suspension of all linked accounts and review of associated wallet transactions.

Go to account settings and select close account. Any remaining wallet balance is paid out to your registered bKash, Nagad, or Rocket number before the closure is finalised.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.