Reference

How heybali Handles Your Personal Information

Your account data, payment details, and browsing activity on heybali are handled with clear rules — what we collect, why we collect it, and how long we keep it.

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What This Privacy Policy Covers

heybali Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to run your account — your name, contact details, and the payment method you use to deposit or withdraw. If you transact via bKash, Nagad, or Rocket, we record the transaction reference and amount

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to reconcile your wallet balance; we do not store your mobile banking PIN or full account credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how the lobby is used.
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Cookies help us remember your session so you do not have to log in again on the same device. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those rails need
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to complete your transaction. Your data is retained for as long as your account is active and for the period required by applicable law after closure. Availability of this service depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Security and transparency are built into how we run account data at heybali. Here is what that looks like in practice across the four areas that matter most to you.

Encryption in Transit and at Rest

All data exchanged between your device and our servers travels over SSL. Stored account and payment data is encrypted at rest so it cannot be read if a storage layer is ever accessed without authorisation.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby get the most use. You can manage cookie preferences through your browser settings at any time.

Retention and Deletion

We keep your account data while your account is open and for the legally required period after closure. Once that window passes, personal identifiers are deleted or anonymised from our records.

Data Access Requests

You have the right to ask what data we hold, request a correction, or ask us to delete it where law permits. Submit your request via live chat or email and we will handle it through a verified account check.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to review, correct, or delete the personal data we hold on your account, reach our support team through any of the channels below. We aim to respond to data requests within a reasonable timeframe and will confirm receipt when your message arrives.

Live Chat Open the chat widget inside your account dashboard to speak with our support team directly about any data or privacy question.

Email Support Send your data request or privacy question to our support address. Include your registered account email so we can locate your record.

Account Settings Some data — like your contact details and communication preferences — can be updated directly from the settings page inside your account.

Common Questions About Your Privacy on heybali

These are the questions we hear most often about how personal data works on this platform. If your question is not here, our support team can help.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to secure your account and prevent unauthorised access.

We share only the transaction data that bKash, Nagad, or Rocket need to process your deposit or withdrawal. We do not share your mobile wallet credentials or full account number with any other party.

We retain your data for the period required by applicable law after account closure. Once that period ends, personal identifiers are deleted or anonymised from our systems.

Yes. Contact us via live chat inside your account or by email with your registered address. We will verify your identity and provide the information we hold on your account.

Basic details like your contact information can be changed directly in account settings. For changes that affect payment verification, contact support via live chat so we can process the update securely.

We use session cookies for login continuity and analytics cookies to improve the lobby. You can adjust or block cookies through your browser settings, though some account features may not work without session cookies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash ShockWave Appheybali App

How heybali Handles Your Personal Information

How We Protect and Manage Your Data

Encryption in Transit and at Rest

Cookie Controls

Retention and Deletion

Data Access Requests

Contact Us About Your Privacy

Common Questions About Your Privacy on heybali

01 What personal data does heybali collect when I open an account?

02 Does heybali share my bKash or Nagad details with anyone?

03 How long does heybali keep my account data after I close my account?

04 Can I request a copy of the data heybali holds on me?

05 How do I update or correct my personal details on heybali?

06 Does heybali use cookies and can I turn them off?

Privacy Policy

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