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Understand Your Rights Before You Play

These legal terms set out what you agree to when you access heybali, create an account, or move funds through bKash, Nagad, or Rocket. Access and eligibility depend on your local law and the region you are in — read this before you proceed.

Account EligibilityJurisdiction RulesWallet ConditionsUser ObligationsPolicy Updates
heybali Understand Your Rights Before You Play
REACH OUR LEGAL TEAM

Contact Us About Legal or Account Queries

Team online

Live Chat

Open the chat widget from any page on the site. Our support team can direct legal and account queries to the right person without delay.

Email Support

Send detailed legal questions or account-related requests to our support address. We aim to respond within one business day for written queries.

Help Centre

The help centre covers account access, wallet verification, and policy questions. Search by topic or browse the legal section directly from your mobile browser.

HOW WE PROTECT YOUR ACCOUNT

Security, Data, and Account Integrity at heybali

Account Security Your account is protected with OTP verification on login and on withdrawal requests. We do not store your bKash or Nagad PIN — those stay inside your wallet app at all times.
Data Handling We collect only what is needed to run your account — your contact details, wallet identifiers, and transaction history. We do not sell this data to third parties or use it for unrelated marketing.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings link in the site footer.
Requesting Changes To update your registered details, correct account information, or request data deletion, contact support via live chat or email. We verify identity before processing any account change.

Common Legal and Account Questions

Access depends on your local law and eligible region. It is your responsibility to confirm that using a real-money gaming platform is lawful where you are located before registering.

We collect your contact details, wallet identifiers such as your bKash or Nagad number, and your transaction history. This data is used only to operate and secure your account.

Contact our support team via live chat or email with your account details. We verify your identity first, then process the correction or deletion request within a reasonable timeframe.

We update the revision date at the top of this page. Continuing to use the platform or making a deposit after a revision means you have accepted the new terms as written.

No. Your wallet PIN and credentials stay inside your bKash or Nagad app. We only record the transaction reference and the wallet number used to match your deposit to your account.

Raise the dispute through live chat or email support. Provide your account ID and the transaction reference. Our team reviews account and wallet records to resolve disputes directly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.